2021 sales: $74 million
Previous ranking: Not ranked
Employees: 3
19535 Denae Lynn Drive
Cornelius, NC 28031
Phone: (704) 746-1924
Website Executives
PRESIDENT: Kari Dillon
VP: Jason Dillon
Company facts
* Predominantly leisure agency with a network of 275 independent advisors.
* Platinum status in Disney’s Earmarked program for travel agencies.
* Diamond-level seller for Universal Orlando.
* Owned by Kari and Jason Dillon.
2021 developments
* Opened all lines of communication to frontline agents, making sure that they were all aware of changing Covid protocols and guidelines. Held daily meetings, which have lately been dialed back to weekly.
* “Travel sells travel”: Took advantage of the many available familiarization trips to further agent knowledge of destinations.
* Continued with the development of a strong in-house training program and created an advanced version that most agents have completed.
* Wrote a second edition of its Universal Travel Guide to continue to position the agency as an expert in the Universal parks and resorts.
* Continued to increase presence across social media channels to expand its consumer base.
* Placed focus on growing agents’ knowledge base and skill set, developing experts and weeding out hobbyists.
* When cruise lines weren’t operating, shifted cruise business to Caribbean and Mexico all-inclusives. Developed some strong relationships with brands in Mexico, where travel requirements were less strict.
Looking ahead
* As the pandemic continues to wane, pent-up travel demand is in full force. Sales in 2021 more than doubled 2019 sales.
* Projecting sales of $120 million in 2022.
NOTE ABOUT MARVELOUS MOUSE TRAVELS' RANKING: Some Power List companies
have resubmitted their numbers, which have resulted in changes in the
rankings. Read more about those changes.